ITS Service Desk - Get Support
Online: ITS Service Desk Portal
Visit Us:
Technology Building
Hours of Operation
䲹:(813) 253-6293
ձ:(813) 730-5030
:servicedesk@ut.edu
Student Service Desk
Monday-Thursday: 8 a.m. –10 p.m.
Friday: 8 a.m. - 8 p.m.
Saturday: Noon - 5 p.m.
Sunday: Noon –10 p.m.
Faculty/Staff Service Desk
Monday-Thursday: 8 a.m. - 11 p.m.
Friday: 8 a.m. - 8 p.m.
Media Services
Monday-Friday: 8 a.m. - 8 p.m.
KeepWorking UT for Staff
Protect Your Passwords
- Make sure to read the acceptable use policy (AUP)
- Never share your MyUTampa password with anyone
- Make sure your MyUTampa password is unique from other accounts you may have
- Only approve multi-factor authentication (MFA) requests you initiate and never share your one-time passcode.
Using Zoom Software
- Never use your personal meeting ID. Each Zoom user has a personal meeting ID—think of it as your Zoom phone number.
- Always use a meeting password.
- Use Zoom's waiting room feature.
- Mute audio and disable video for meeting attendees. (optional)
- Turn off screen sharing for everyone but the meeting host/co-host.
- When prompted, always run updates from Zoom as they may contain important security items.
- To take advantage of new features in Zoom, often.
Using Office 365 and OneDrive
- Use View only permissions, by unchecking the allow editing
- Set a password, and send it separately to those who you are sharing the document with
- Consider toggling the block download option
- Links will have a 120-day automatic expiration
- Login to and click on the Service Desk App
- Email: servicedesk@ut.edu
- Text: (813) 730 5030
- Call: (813) 253 6293
ITS Service Desk
- Easy-to-use form for submitting requests and reporting incidents.
- Self-service knowledge base – a searchable directory with articles containing tips, tricks and quick solutions for issues that are most commonly reported to ITS.
- Service Catalog – a catalog of services that are provided by ITS, as well as a direct link to request those services.
ITS Service Desk Knowledge Base
UT Campus Network Access
- UoT_Faculty%26amp;Staff (Fastest and most secure connection for employees).
- UoT_Guest – configured for guests of the University.